By Bon Peters
PORT HARCOURT/Nigeria: Importers and freight forwarders using Onne Port will begin processing cargo release documents online from August 1, 2026, following the introduction of a paperless cargo clearance system by the Onne Multipurpose Terminal (OMT), in a move aimed at reducing physical visits to the terminal and improving cargo delivery efficiency.
The new digital platform was unveiled during a stakeholders’ sensitisation programme organised by OMT in Port Harcourt, where representatives of freight forwarding associations, shipping companies, terminal operators and government agencies were briefed on the operational changes ahead of the rollout.
Speaking during the programme, OMT’s Commercial and Customer Care Manager, Mr. Charles Okogbue, said the terminal introduced the online Exit and Final Release processes as part of efforts to modernise cargo handling and enhance customer service.
He explained that the platform would allow customers to generate Exit documents and Container Delivery Orders (CDOs) electronically from their homes or offices without visiting the terminal, a development expected to reduce delays associated with manual processing.
According to Okogbue, the sensitisation exercise was organised to ensure that customers and other stakeholders understand the new procedures before implementation, adding that the terminal would provide a short transition period to allow users adjust to the system.
He said the initiative forms part of OMT’s commitment to delivering more efficient port services through technology-driven processes that simplify cargo clearance and improve operational efficiency.
Addressing concerns raised by participants over refunds, waivers and communication delays, Okogbue disclosed that the terminal had directed its billing department to process refund requests within 48 hours, provided customers submit all required documentation.
He also assured stakeholders that complaints relating to delays in communication would receive attention within 24 hours once escalated to his office.
On collaboration with regulatory agencies, Okogbue described OMT’s relationship with the Nigeria Customs Service (NCS) as productive, commending the Customs Area II Command under Comptroller Mohammed Alkali for its support in trade facilitation, revenue generation and anti-smuggling operations.
He added that the terminal would comply with the Nigeria Customs Service’s directive on the deployment of cargo scanners at OMT as part of measures to strengthen port operations.
The introduction of the online cargo release platform comes amid increasing efforts across Nigeria’s maritime sector to digitise port operations, reduce paperwork and improve the ease of doing business through faster cargo processing.
Stakeholders at the event welcomed the initiative but urged OMT to adopt a gradual implementation approach to enable users become fully conversant with the new procedures.
Chairman of the Africa Association of Professional Freight Forwarders and Logistics of Nigeria (APFFLON), Onne Seaport Chapter, Forwarder Kolawale Atanda, described the transition to paperless cargo processing as a positive development, noting that digital documentation has become a global standard in modern port administration.
He, however, advised the terminal against rushing full implementation, saying adequate time should be allowed for stakeholders to study the system and adapt to the new operational procedures.
Atanda also recommended that truck drivers be included in subsequent sensitisation programmes because of their direct involvement in cargo evacuation and terminal activities.
He commended OMT’s operational performance, describing the terminal as one of the country’s better-performing port facilities.
Representatives of the Association of Nigerian Licensed Customs Agents (ANLCA), the National Association of Government Approved Freight Forwarders (NAGAFF), APFFLON, the National Council of Managing Directors of Licensed Customs Agents, shipping companies, importers, terminal operators and other industry stakeholders attended the sensitisation programme ahead of the August 1 commencement of the digital cargo release system.
