LAGOS/Nigeria: The Lagos State Command and Control Centre (LSCCC) has reported handling 15.77 million offered calls between January and November, with 11.99 million successfully answered across its emergency response channels within the period.
The General Manager of the centre, Femi Giwa, disclosed the figures while presenting the operations overview report during a media engagement in Lagos.
According to the report, September recorded the highest call traffic with 2.12 million offered calls and 1.66 million answered calls, while March posted the lowest volume at 985,135 calls.
Giwa said a large proportion of calls received were nuisance and non-actionable, totalling 10.86 million, while 29 hoax calls were officially documented. Despite the disruptions, the centre processed 2.56 million escalated cases, ensuring that critical incidents were transferred to relevant emergency, security and service agencies for action.
The report also showed that the centre handled 11,127 emergency-classified cases within the 11-month period, underscoring continued public reliance on Lagos State’s coordinated emergency response network.
It added that May recorded the highest number of abandoned calls at 521,780, noting that efforts are ongoing to improve caller engagement, reduce dropped calls and strengthen public awareness on appropriate emergency reporting.
Giwa reaffirmed the centre’s commitment to enhancing response capacity, strengthening inter-agency coordination and deepening public confidence in the state’s emergency communication system. He expressed gratitude to Babajide Sanwo-Olu for equipping the centre with state-of-the-art facilities that have positioned it to compete globally.
While stressing the need to protect lives and property, the LSCCC boss cautioned against hoax calls and urged residents to use the state’s toll-free emergency lines, 767 and 112, to report genuine emergencies.
